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Coordination Center Patient Access Associate I

OverviewThe Patient Access Associate I must be competent in registering patients and have effective customer service skills. The Patient Access Associate I must have the ability to work independently in a fast-paced environment. The Patient Access Associate I will accurately collect pertinent patient information and conduct a visual patient assessment. The Patient Access Associate I must be detail oriented, committed to accuracy, and have the ability to problem solve. The Patient Access Associate I is the first point of contact and must represent the health care system by answering general questions and able to direct customers/patients to the appropriate areas in the organization.
ResponsibilitiesPART III: POSITION RESPONSIBILITIES (ESSENTIAL FUNCTIONS)Attends all mandatory department meetings, applicable classes, and OLIE courses.Ensures the highest level of customer satisfaction is provided by self and department. Greets patients using appropriate scripting and in a friendly inviting manner. Directs or escorts patients to the appropriate location. Interacts in person and on the telephone in a courteous and respectful manner. Identifies self to all internal and external customers during direct communication. Keeps visitor log of guest in waiting room. Calls ED staff when visitors present at desk to inform them of a visitor for a patient and directs the visitor according to ED Staff's response.Quick admits patients accurately and timely. Uses the policy to accurately identify the patient and does not create duplicate medical record numbers. Enters primary care physicians name, chief complaint, and any additional information needed accurately. Prints stickers and armbands patients. Work independently and as a team member.Works with triage so each patient is visually assessed before leaving the check in area.QualificationsExperience/Education Requirements:High School Diploma or equivalent requiredComputer literacyMedical Terminology preferredOffice or other clerical experience preferredAbility to read and write in English.Verbal skills required to interact on the telephone or in person in a courteous and respectful mannerPrior knowledge of HIPAA Privacy and Security requirementsDetail oriented, committed to accuracy, and ability to problem solvePrior customer service experience preferredMust be able to type 35 WPM with spelling accuracy of 85%
License or Certification Requirements:
None

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