Restaurant Manager
Job Description
Position Title:
Restaurant Manager
Department:
Operations
Reports To:
General Manager
Job:
Level 3
STATEMENT OF PURPOSE
Assists the General Manager in managing the operations and staff of a Wendy's restaurant, including the
execution of all Company policies, procedures, programs and systems. Participates in the achievement of
store objectives. Ensures compliance with all federal, state and local laws and ethical business practices.
Participates in creating and maintaining a People Excellence environment.
ACCOUNTABILITIES
1. Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members.
Ensures all food safety procedures are executed according to Company policies and
health/sanitation regulations; takes corrective actions, as appropriate.
2. Works with restaurant management team to meet sales goals versus budget and prior year,
including participation in local store marketing programs. Executes appropriate plans to resolve
unfavorable trends and enhance sales.
3. Manages food, labor and paper costs and other controllable expenses. Works with restaurant
management team to meet profit objectives.
4. Executes Company policies and procedures for the control of cash, property, product and
equipment. Monitors inventory levels to ensure product availability and orders product. Manages
and maintains safe working conditions. Ensures execution of preventive maintenance.
5. Manages, directs, and monitors Shift Supervisors and Crew
Members to achieve Quality Service & Cleanliness (QSC) goals and to support total store Service Excellence on assigned shifts.
6. Executes the restaurant's Human Resources programs for crew employees. Manages crew
employees in a manner that maximizes retention. Works with Training Store Manager/GM and other Managers to achieve proper staffing levels. Creates and executes recruiting plan. Interviews and recommends candidates for selection. Works with TSM/GM, Managers and local HR staff to communicate Speak Up process.
7. Provides proper training for Shift Supervisors and Crew Members through established systems
and follows through to ensure compliance with Company standards.
8. Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Anticipates and identifies problems and initiates appropriate corrective action.
9. Performs other job-related duties as may be assigned or required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
KNOWLEDGE
1. Restaurant operating systems and procedures
2. Execution of policies and procedures related to job responsibilities
3. Supervisory practices
4. Interviewing practices
5. Crew orientation and training program
6. Federal, state and local employment laws
EDUCATION and/or EXPERIENCE
College degree and 6 months experience in the restaurant industry; or equivalent combination of
education and experience.
WORK ENVIRONMENT
In order to satisfactorily execute and meet the above accountabilities, the Restaurant Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The Restaurant Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.Estimated Salary: $20 to $28 per hour based on qualifications.
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